Shipping & Returns

Shipping and Delivery:

* Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

** We will contact you when your order is ready to be picked up.

Shipping Terms:

We ship merchandise ordered on cycletechnique.com to all Canadian provinces and territories.

We currently do not ship internationally.

Item Availability:

Out of Stock

In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is “Out of Stock” will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled, and you will not be charged for that item.

Return Policy

Returns 

You have two options for returning/exchanging merchandise purchased online: by mail or in store. All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 

• Gift cards 
• Downloadable software products 
• Some health and personal care items
• All bikes are final sale one delivered or picked up.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Clearance items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Cycle Technique, 788 Atwater Avenue, Montreal QC H4C 2G9, Canada.

Shipping 

To return your product, you should mail your product to: Cycle Technique, 788 Atwater Avenue, Montreal QC H4C 2G9, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.